1 hour ticket response
Quick support is our most essential concern and this is why we have a team of trained techs who are prepared to offer a rapid solution to any question that you may possibly have. Just open your client support ticket from your Web Control Panel and we will respond within one hour in the worst case scenario. Actually, we work hard and aim for a twenty–minute technical support ticket response time.
A Top–Quality Client Support Service
Our customer service staff members have considerable experience in the Linux cloud packages sphere and are qualified enough to provide a fast answer to your problem. If, however, the issue at hand is not within the competence of a support technician, the helpdesk ticket will be forwarded to a developer or admin for additional investigation.
An Easy–to–Browse Help Center Section
Integrated into the Web Control Panel is an intuitive Help Center section, which offers you different sources of information. You can search through a routinely updated knowledgebase featuring web hosting account management articles and website management articles, watch our instructional video tutorials or browse our F.A.Q. library.