You can find plenty of cloud hosting providers on the market today, but most of them are resellers who have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can have through this particular channel of communication will vary depending on the provider - several of them provide you with experienced phone support, others offer basic and customer support only as some issues are more time-consuming and it's more convenient to be resolved through a trouble ticket, especially if the issue needs to be escalated. However, it's good to find that you can always reach your hosting supplier because there are many small issues which can be taken care of effectively and in a very timely manner through a telephone call, not mentioning that you will be able to get additional info about the services even before you become a client.
Phone Support in Cloud Hosting
In case you decide to purchase one of our Linux cloud packages, you can speak with our customer support crew via phone for 14 hours a day. We will help you choose the most suitable package for your sites because we are aware that it's better to discuss such issues with a live person. In case you already have an account, we are able to assist you with any kind of sales/billing questions and / or general issues, even with some technical matters which do not involve a long time or escalation to an administrator since it is more convenient to open a ticket for time-consuming problems and have the correspondence in one place. We now have telephone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk with one of our representatives.