If you ever have any queries related to your hosting account or you face a problem with your sites, you’ll need to touch base with the respective web hosting company’s tech support team. It may not make any difference how swiftly they will answer when you have a query of a general nature, but an issue such as a misapplied web app update, for instance, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the website will be out of order. In case you offer goods or services online, any outage will influence your website adversely and you can lose current or prospective customers. Many web hosting providers, predominantly resellers, respond to e-mails and tickets within twenty four hours, but in the online era this is much too long, as clients will rarely go back to a site that’s not working properly for a lengthy period of time.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud packages include a one-hour response guarantee, which suggests that irrespective of what inquiry or complication you might have, we will always be there to assist you. Actually, it seldom takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both pre-sales and technical matters. Our client support staff reps will be at your disposal 24x7, even on weekends and holidays, which goes to say that you’ll always get quick assistance. We are aware of just how invaluable time can be, so by the time we answer your email or support ticket, we will have explored the issue and, if we haven’t solved it, we’ll provide you with more info on what you have to do on your end – when the situation necessitates this. With our support service, you can rest assured that there will be someone to lend you a hand instantly, no matter what time of day or night it is.