A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It is a very efficient way to get some information about the hosting services or get some issue resolved since you are talking to a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of errors any time you exchange information such as usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you'll be able to do something else while the agent investigates the issue in question. What's more, you can become a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you will have to pay if you're calling to a different country.

Live Chat Support in Cloud Hosting

As we believe that a number of problems can be resolved when you speak to a live person, we offer a live chat service for all our prospective and existing clients. Our chat is accessible every day and our customer care agents can assist you with a number of questions and situations. In case you aren't our client yet, you'll be able to find out more about our cloud hosting plans and the hosting platform in general so that you can be certain that your websites will function properly on our servers. In case you already have an account and you have some questions or you encounter any troubles with some of our services, you will be able to join us on the live chat and we can supply you with the necessary information or assist you to troubleshoot the issue. You will need to open a trouble ticket for specific issues which require more time or the assistance of a sysadmin, but for the majority of common issues you can get help on the spot.