There are several ways to touch base with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a ticketing system. It’s the least complicated means of correspondence for many reasons. In case no help desk team member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. Plus, you can copy and paste large pieces of info without the need to worry about spelling mistakes, and in case a specific problem requires more time to be resolved or a number of responses must be exchanged, all the info will be in one location, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which implies that if you need to provide information or to adhere to guidelines, you’ll have to use at least two separate interfaces and this number can increase if you would like to manage a number of domain names. Also, many web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you’re browsing your files or editing different account settings. The ticketing system is being monitored 24-7 by our customer care team and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive help. In contrast with other web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info in regard to any billing or technical issue. Also, you can see a collection of informative articles, which will help you fix the most commonly met challenges on your own.